Frequently asked questions

Only real ingredients. Every Zuckie Spice blend is made from hot peppers, herbs, and spices — with no fillers, no anti-caking agents, and no shortcuts. If it’s on the label, it’s in the jar, and if it’s not real food, it’s not in there.

We source our peppers and produce from local New Jersey farmers through fair sourcing relationships. Supporting local growers keeps our ingredients fresh and keeps quality in our hands from farm to jar.

Our blends are built around hot peppers, so expect real heat with real flavor — bold, but balanced. Heat levels vary by blend, and each product page describes where that blend sits on the spice scale so you can pick the right one for your table.

Keep your jar tightly sealed in a cool, dry place away from direct sunlight and stove heat. Because we use no preservatives or anti-caking agents, freshness is at its peak in the months after opening — each jar is labeled with a best-by date. If a natural blend clumps slightly from humidity, just give the jar a shake; that’s real food behaving like real food.

Our blends are rooted in Haitian cooking, so they shine on chicken, fish, pork, beef, rice and beans, stews, and grilled vegetables. But you don’t need a Haitian recipe to use them — rub them on anything headed for the grill, oven, or stovetop. Check our Recipes & Blog for ideas.

Head to our Shop, add your blends to the cart, and check out securely online. You can check out as a guest or create an account to make future orders faster and track your order history.

We accept all major credit and debit cards through our secure checkout. Your payment goes directly to our payment processor over an encrypted connection — full card numbers never touch our servers and are never visible to us.

Orders shipped within New Jersey include NJ sales tax of 6.625% where required, calculated automatically at checkout.

Contact us as soon as possible at info@zuckiespice.com or through our contact form. If your order hasn’t shipped yet, we will update or cancel it and issue a full refund for any cancellation. Once it has shipped, we can’t cancel it — but our Refund & Returns Policy still has you covered.

Orders typically ship within 2–7 business days. Every jar is blended and packed by hand in small batches in Moorestown, NJ, so we ask for a little patience in exchange for a lot of freshness. You will receive a confirmation email with tracking as soon as your order ships.

Yes — we offer local delivery in the Moorestown, NJ area. For local delivery orders, we will coordinate the details with you directly after you order. Just mention local delivery in your order notes or reach out to us.

Once your order ships, you will receive an email with your tracking number. You can also view tracking any time from the Track Your Order page in your account.

If your tracking shows no movement for several days, contact us and we will open a trace with the carrier. If the carrier confirms it’s lost, we will send a replacement or issue a full refund. If tracking says “delivered” but you can’t find it, check with neighbors first, then contact us within 7 days and we will help track it down.

We fix it free. Email us within 7 days of delivery with your order number and a photo, and we will ship a replacement or issue a full refund — your choice. You never need to mail the damaged item back.

Every order is backed by our 30-day satisfaction guarantee. If a blend isn’t right for you, contact us within 30 days of delivery and we will make it right with a replacement, store credit, or refund. All we ask is honest feedback — it helps us make better blends.

Because our blends are food products, opened jars can’t be returned or restocked for health and safety reasons — that’s standard for food. But that doesn’t limit your satisfaction guarantee: contact us within 30 days and we will still work with you on a resolution. Unopened jars with the seal intact can be returned within 30 days. Full details are in our Refund & Returns Policy.

Approved refunds go back to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank. We will email you a confirmation when your refund is processed.

Yes! We work with restaurants and specialty grocery stores that want to bring bold, all-natural Haitian flavor to their customers. Reach out through our contact form and mention wholesale — we will follow up with pricing, minimums, and samples.

Wholesale returns and refunds follow the terms agreed at the time of purchase. If a wholesale shipment arrives damaged or incorrect, contact us within 7 days of delivery with photos and we will make it right.

Three things: authentic Haitian flavor, truly clean ingredients — no fillers or anti-caking agents, ever — and local sourcing from New Jersey farmers. Every jar is handcrafted in small batches in Moorestown, NJ. Fresh. Natural. Bold.

It started in a small Haitian house kitchen right here in New Jersey. Friends, family, and colleagues kept falling in love with the food and asking for the seasoning behind it. After more than a year of testing blends and sourcing the right ingredients, Zuckie Spice was born. Read the full story on our Our Story page.

We are based in Moorestown, New Jersey, and currently sell through direct orders and word of mouth — with farmers markets on the horizon. Follow us on Facebook and Instagram to hear where we will be next.