We stand behind every blend
Every jar is handcrafted in small batches, and we want you to love it. If something arrives damaged, wrong, or just isn’t right, here is exactly how we make it right.
Last updated: July 4, 2026
Returns at a glance
Zuckie Spice LLC (“Zuckie Spice,” “we,” “us,” or “our”) handcrafts every blend in small batches in Moorestown, New Jersey. This Refund & Returns Policy explains what to do if your order arrives damaged, if you receive the wrong item, or if you are not satisfied with your purchase from www.ZuckieSpice.com.
1. Our satisfaction guarantee
We put a lot of care into every jar — no fillers, no anti-caking agents, no shortcuts — and we want you to be genuinely happy with your order. If you are not satisfied with a blend for any reason, contact us within 30 days of delivery and we will make it right with a replacement, store credit, or refund, depending on the situation.
All we ask is that you reach out and tell us what went wrong. Honest feedback helps us make better blends.
2. Damaged or defective items
If your order arrives with a broken jar, damaged seal, or any other defect, we will replace it or refund it in full — including shipping — at no cost to you.
To report a damaged item: email us at info@zuckiespice.com within 7 days of delivery with your order number and a photo of the damaged product and packaging. Photos help us file claims with the carrier and improve our packaging.
You do not need to ship the damaged item back to us. Once we confirm the damage, we will send a replacement right away or issue a full refund — your choice.
3. Wrong item received
If you received a different blend than what you ordered, or an item is missing from your package, contact us within 7 days of delivery with your order number. We will ship the correct item at no charge, and you are welcome to keep the blend that arrived by mistake.
4. Returns on food products
Because our spice blends are food products, opened jars cannot be returned or restocked for health and safety reasons. This is standard for food items and is why we resolve most issues with photos and replacements rather than physical returns.
This does not limit your rights under our satisfaction guarantee — if an opened blend isn’t right for you, contact us within 30 days and we will still work with you on a resolution.
5. Unopened product returns
Unopened products with the seal intact may be returned within 30 days of delivery for a refund of the product price. To qualify, the product must be unopened, unused, and in its original packaging.
Contact us first to get return instructions — please do not ship products back without contacting us. Unless the return is due to our error, the customer is responsible for return shipping costs, and original shipping charges are not refunded. Once we receive and inspect the returned product, we will issue your refund.
6. Order changes & cancellations
Need to change your shipping address, swap a blend, or cancel your order? Contact us as soon as possible. If your order has not shipped yet, we will cancel or update it and issue a full refund for any cancellation.
Orders typically ship within our standard 2–7 business day window, so the sooner you reach out, the more likely we can catch it. Once an order has shipped, it can no longer be canceled, but our return and satisfaction guarantee options above still apply.
7. Lost or delayed packages
If your tracking shows no movement for several days or your package appears to be lost, contact us and we will open a trace with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a full refund.
If tracking shows your package was delivered but you cannot find it, check with neighbors and around your delivery area first, then contact us within 7 days and we will help track it down.
8. How refunds are issued
Approved refunds are issued to your original payment method. Once we process a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. We will email you a confirmation when the refund has been processed.
If you paid with a gift card or store credit, the refund will be returned as store credit.
9. How to start a return or refund request
Starting a request is simple:
Step 1. Email info@zuckiespice.com or use our contact form with your order number.
Step 2. Tell us what happened, and attach photos if the item arrived damaged or incorrect.
Step 3. We will respond within 1–2 business days with your resolution — replacement, refund, store credit, or return instructions.
10. Wholesale orders
Returns and refunds for wholesale and restaurant orders are handled under the terms agreed at the time of purchase. Wholesale customers with damaged or incorrect shipments should contact us within 7 days of delivery with photos, and we will make it right. For wholesale questions, reach out through our contact form.
11. Contact us
Questions about a return, refund, or your order? We are happy to help.